Frequently asked questions
If your question is not answered below please use the contact form at the foot of this page.

What are your delivery charges?
Delivery to the UK Mainland (excluding the Scottish Highlands) is free for orders over £100 (excluding V.A.T).

The delivery charge for other orders is based on the total weight of your order. Our minimum charge is £3.25 (excluding V.A.T)and the maximum for any order under £100 (excluding V.A.T.) to the UK mainland (excluding the Scottish Highlands) is £7.45 (excluding V.A.T)

To check the actual charge of any order is simple:-

1. add all the items you require to the shopping cart.
2. enter the quantities you require and click update.
3. select your delivery destination from the delivery method drop down menu.
4. the shopping cart will then calculate the delivery charge for your order.
5. you can add, remove and change the quantity of anything in the shopping cart as required. You are not obligated to buy anything unless you choose to complete the checkout procedure and enter your payment details.

Do you deliver outside the UK?
No sorry, do to many problems with overseas delivery we no longer deliver outside the UK or to the Channel Islands.

Are there any places you do not deliver to?
We do not deliver to the following;

1. Any address outside the UK
2. The Channel Islands
3. PO Box addresses
4. BFPO addresses

Do your prices include VAT?
Yes, prices shown on our products include VAT, when you view your shopping cart the VAT has been removed from each product then added as a total at the bottom. Delivery charges exclude VAT.

Can we collect our order from your premises?
No, we are an internet based business and do not have any shop premises or facilities for personal callers.

When will you despatch our order and how long will delivery take after despatch?
While not being guaranteed orders are usually despatched (leave us) within 4 working days of receiving cleared payment, subject to stock availability and workload (unless a longer despatch time has already been stated in the item description). Orders for most of the UK mainland are usually delivered the next working day after despatch but again is not guaranteed. We use a signed for service in most cases so please make sure someone will be available to sign for it.

Orders placed on this website at the weekend, a bank holiday or after 4.00pm on a working day will be treated as having been received by us the following working day.

What do you mean by working days?
Working days are usually Monday to Friday but exclude bank/public holidays. Special details about our Christams holidays will be published on this website during December. When calculating working days do not include the date we received your order (e.g. if we receive your order on a Monday,  1 working day = Tuesday, 2 = Wednesday, 3 = Thursday, 4 = Friday, 5 = the following Monday, etc.)

Do you have a minimum order value?
Our minimum order is just £7.50 which includes VAT but excludes delivery.

How do you despatch the order?
This depends on the weight and delivery destination. It may be by Royal Mail or it may be by a commercial carrier such as DHL, Business Post, etc. We use a signed for service in most cases so please make sure someone will be available to sign for it.

Can you deliver to a different address?
Yes. When going through checkout you have the opportunity to specify a different delivery address. Please note our carriers cannot deliver to a P.O. Box address.

Can we specify a day and or time that our order will be delivered?
Unfortunately not, all orders are processed in the order we receive them. The actual date of despatch is subject to stock availability and workload (usually within 4 working days). Delivery is usually the next working day after despatch but is not guaranteed, all of which which means we cannot be sure exactly when delivery will take place. To help our customers who are not home all day there is the option to specify an alternative delivery address during checkout, e.g. a friend, neighbour, relative or place of work.

Do you offer an express service?
Sorry no, all orders are dealt with in the order they are received. Please don't email us asking if your order can be pushed ahead of other orders as we don't like having to say no, but we won't do it as it would be unfair to our many customers who allow adequate time to receive their order.

Can we place an order by email, post, telephone or fax?
Sorry no, we are an internet based business and all orders must be placed on our web site.

Can we contact you by telephone?
As an internet based business we do not have a staffed sales office. We prefer to deal with all enquiries by email.

Do you offer bulk discounts?
Bulk discounts are shown on all products where available. If the quantity you require is greater than that shown on the product please contact us with full details of your requirements.

Will your paper/card work in my printer?
In short we don't know.
We sell paper and card to many people for use with many different printing methods. Including Litho, Letterpress, Screen, Hot Foil, Laser & Inkjet (not all materials are suitable for all printing methods). We have no way of knowing the intended final use for the material. We assume that the buyer knows what their equipment is capable of. We always recommend trying a small order first if there is any uncertainty that the material is suitable for its intended use.

Do you produce a printed catalogue?
We do not produce a catalogue as our range is constantly growing and a printed catalogue would be out of date almost as soon as it was printed. You can view and order our full range of products on our web site.

What payment methods do you accept?
Our shopping cart accepts all major credit and debit cards.

Alternatively you can email us at one of the email addresses below,

For enquiries about an order you have already placed please include the order number as shown on your order confirmation email in the subject line and send your email to 

For all other enquiries send your email to:  

If you want to write to us our postal address is, Rapid Supplies, ROT Group, PO Box 8193, Nottingham  NG9 7WR